TERMS OF BUSINESS
Delta Travel Insurance is a partnership, authorised and regulated by
the Financial Services Authority No: 440600.
The office address is :- The Heathers, 3A Gilham Grove, Deal, Kent.
Tel: 01304 361609.
We are Independent Intermediaries who act as your agent and accept
responsibility for the advice given and for arranging your Travel Insurance.
Delta Travel Insurance also conforms to the FSA regulations in respect
of Professional Indemnity Insurance. This type of Insurance is mandatory
for authorised firms and is designed for your protection.
All information you supply will be kept confidential to us. Under the
Data Protection Act 1998 you have the right to see personal information
about you that we hold in our records. Should you have any queries, please
write to us at the above address.
Your attention is drawn to the importance of reading your Travel
Insurance Policy Wording, Key Facts Policy Summary and documentation
carefully to ensure that they have been issued according to your instructions.
In particular you should acquaint yourself with the Medical Health
Declaration to ensure that all necessary medical disclosures have been
Any failure to disclose facts which are material
to the insurance or any inaccuracies could invalidate the cover.
If you are in any doubt over any of the policy terms or conditions,
please seek our advice promptly.
We reserve the right to make charges to cover our administration costs,
in addition to any insurance premiums, for amending a policy.
Presently we charge £10.00 in respect of
any mid term amendments.
We will not charge a fee if you exercise your
right to cancel the policy within the 14 day ‘cooling off’ period.
Unless stated otherwise or sudden changes are made by the insurance
company, all quotations are valid for a period of 30 days from the date
of providing the quotation.
It is our intention to provide you with the highest level of customer
service. If you are not satisfied with the way that we have acted for
you, please address your complaint to Delta Travel Insurance at the above
address. Your complaint will be acknowledged within 5 business days advising
you who is dealing with the complaint and indicating when you may expect
an answer. We will provide a formal written response within 20 business
days from receipt of the original complaint. If the complaint cannot
be resolved within this time scale, we will write with an explanation
as to the progress and the likely timescale involved. You will be advised
of any further redress available to you should you believe the matter
not be resolved to your satisfaction.
Your acceptance of these Terms of Business does not affect your normal
If you have any queries or questions concerning
this document, please do not hesitate to discuss them with any of our